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Returns Policy

Online purchases:

Changed your mind?   If the item is the wrong fit or not what you were expecting, please send it back to us, unworn and garment with all tags attached, along with your order number within two weeks from the date of purchase. We do not offer a refund if you have changed your mind, however Hobsons Fashion Centre will grant a credit for the amount of your purchase or an item exchange once the garment/s have been received back to us.

Faulty product? If you find a problem with a garment, please contact us as soon as possible, with your order number and details of the problem. Refunds and free return shipping are offered for damaged or faulty garments.   * Please note that we require the manufacturer to assess the garment before a refund can be issued.

Underwear:  Please chose carefully. Due to health regulations, underwear cannot be exchanged or returned, unless the product is damaged or faulty.

Sale Items: No exchange, refunds or credits on sale items, unless the product is damaged or faulty.

Store credits: are valid for 6 months


In store purchases:

Changed your mind?  Please bring your purchase into the store, unworn and garment with all tags attached within 7 days from the date of purchase, along with your receipt. We do not offer a refund if you have changed your mind, however Hobsons Fashion Centre will grant a credit for the amount of your purchase or an item exchange.

Faulty product? If you find a problem with a garment, please contact us as soon as possible with details of the problem. You can chose from a refund, credit, exchange or repair in the unfortunate event that your purchased garment is damaged or faulty.   * Please note that we require the manufacturer to assess the garment before a refund can be issued.

Underwear:  Please chose carefully. Due to health regulations, underwear cannot be exchanged or returned, unless the product is damaged or faulty.

Sale Items: No exchange or refunds on sale items, unless the product is damaged or faulty.

Store credits: are valid for 6 months


Shipping

We offer a flat rate of $12 for purchases up to $150. Shipping is free for all purchases over $150, Australia Wide. Your purchase will be sent through Registered Post.

You can also chose the Express Post option for $16.

Once payment has been received, your purchase will be posted within 1-2 working days.

If you have not received your order within 2 weeks, or have made a mistake on your address details, please contact us.